Thank you for being a valued customer of [Neobank Name]. We understand that closing your account is an important decision, and we’re here to make the process as smooth and straightforward as possible.
Before You Close Your Account
If there’s something we could do to improve your experience or address any concerns, we’d love to hear from you. Please contact our support team via [support email/phone number] or chat with us directly [link to live chat].
Key Things to Check Before Closing Your Account:
Withdraw Your Funds: Ensure your account balance is zero by transferring any remaining funds to another account.
Cancel Subscriptions and Payments: Check for active subscriptions or scheduled payments linked to your account and update your payment methods.
Download Statements: Save or download your transaction history and account statements for future reference.
How to Close Your Account:
Log in to Your Account: Access your account via the [mobile app or web portal link].
Navigate to ‘Account Settings’: Select the option to close your account.
Follow the Steps: Complete the verification process to confirm your request.
If you encounter any issues, our team is available to assist.
What Happens Next?
Once your account is closed, you will no longer have access to it.
We will retain your account data in accordance with our privacy policy and regulatory obligations.
If you wish to reopen your account in the future, please get in touch with us.
Need Help?
If you’re unsure about closing your account or need assistance, contact our support team at [support email/phone number]. We’re here to help!
Stay Connected
Even if you’re leaving us now, we’d love to welcome you back in the future. Follow us on [social media links] to stay updated on new features and services.
Thank you for banking with us. We hope to serve you again soon.